Last Updated: August 3, 2026
Welcome to The Mama Village Co. These Terms & Conditions outline the policies, expectations, and responsibilities for using our website and booking our services.
By booking services with The Mama Village Co., accessing our website, or purchasing products or services from us, you agree to these Terms & Conditions.
About Our Services
The Mama Village Co. provides in-home support services designed to help make motherhood and household responsibilities more manageable.
Our services may include:
- Mother’s helper support
- Household assistance
- Laundry assistance
- Home resets
- Organization support
- Toy and playroom resets
- Party helper services
- Household management support
Our goal is to provide practical support that helps families create more time, peace, and breathing room in their homes.
The Mama Village Co. is not a professional cleaning company, childcare provider, medical provider, therapist, or moving company. Services are intended to provide household support and assistance and are not a replacement for professional services.
Booking Services
Appointments must be booked through our approved booking system or directly through The Mama Village Co.
Clients are responsible for providing accurate information when booking services, including:
- Correct contact information
- Service address
- Requested services
- Any important details that may affect the appointment
The Mama Village Co. reserves the right to confirm, modify, or decline service requests when necessary.
Client Responsibilities
To help ensure a safe and successful visit, clients agree to:
- Provide a safe and accessible working environment
- Provide access to the home at the scheduled appointment time
- Communicate any important instructions or expectations before services begin
- Identify fragile, valuable, or special-care items
- Secure pets that may create an unsafe environment
- Inform The Mama Village Co. of any conditions that may impact the safety or ability to complete services
Clients are responsible for ensuring that requested tasks are appropriate for The Mama Village Co. services.
Safety & Right to Refuse Service
The safety of our clients and team members is a priority.
The Mama Village Co. reserves the right to decline, pause, or end services if we encounter:
- Unsafe working conditions
- Hazardous materials or situations
- Threatening, inappropriate, or disrespectful behavior
- Aggressive or unsafe animals
- Requests outside the scope of our services
If a service cannot be completed due to safety concerns or circumstances outside of our control, we will communicate with the client regarding next steps.
Payments
Payment is required according to the selected service, package, or payment schedule.
The Mama Village Co. uses third-party payment processors to securely process payments. Clients agree to provide accurate payment information and authorize applicable charges related to booked services.
Failure to complete payment may result in cancellation or suspension of future services.
Packages & Recurring Services
Packages and recurring services are subject to the terms provided at the time of purchase.
Clients are responsible for using package hours within any stated timeframe. Package details, expiration dates, and service terms may vary depending on the package selected.
Cancellations & Rescheduling
Our cancellation and rescheduling policies are outlined in our Cancellation & Refund Policy.
By booking services, clients acknowledge and agree to these policies.
Home Access & Personal Belongings
The Mama Village Co. and its team members will treat your home and belongings with care and respect.
Clients understand that:
- Fragile or valuable items should be communicated before services begin
- Existing damage or conditions should be disclosed when relevant
- The Mama Village Co. is not responsible for pre-existing damage, normal wear and tear, or issues resulting from items not properly disclosed
While we take reasonable care while providing services, accidents can occasionally occur. Clients are encouraged to communicate any special instructions regarding their home and belongings.
Client Privacy & Confidentiality
The Mama Village Co. respects the privacy of every family we serve.
Information shared with us, including household details and personal information, will be handled according to our Privacy Policy.
Team members are expected to respect client privacy and maintain confidentiality regarding information learned while providing services.
Photos, Reviews & Marketing
The Mama Village Co. may request permission to use client testimonials, reviews, photos, or videos for marketing purposes.
No identifying photos, information, or content from a client’s home will be shared without appropriate permission.
Website Use
All content on The Mama Village Co. website, including branding, written content, graphics, and images, is owned by or licensed to The Mama Village Co. and may not be copied or used without permission.
Changes to These Terms
The Mama Village Co. reserves the right to update these Terms & Conditions at any time.
Updated terms will be posted on this page with the revised date. Continued use of our website or services after changes are posted indicates acceptance of the updated terms.
Contact Information
If you have questions regarding these Terms & Conditions, please contact:
The Mama Village Co.
Email: hello@mamavillageco.com